CVE-2018-16587 In Open Ticket Request System (OTRS) 4.0.x before 4.0.32, 5.0.x before 5.0.30, and 6.0.x before 6.0.11, an attacker could send a malicious email to an OTRS system. If a user with admin permissions ope...
MediumCVSS 6.5
EPSS 1.8%
- Published
- Updated
- Exploit status
- No public exploit known
Description
In Open Ticket Request System (OTRS) 4.0.x before 4.0.32, 5.0.x before 5.0.30, and 6.0.x before 6.0.11, an attacker could send a malicious email to an OTRS system. If a user with admin permissions opens it, it causes deletions of arbitrary files that the OTRS web server user has write access to.
Affected products
| Product | Affected versions | Fixed in |
|---|---|---|
| debian/otrs2(Debian:11) | < 6.0.11-1 | 6.0.11-1 |
| debian/otrs2(Debian:11) | = 2.0.4p01-10 | No fix listed |
| debian/otrs2(Debian:11) | = 2.0.4p01-11 | No fix listed |
| debian/otrs2(Debian:11) | = 2.0.4p01-12 | No fix listed |
| debian/otrs2(Debian:11) | = 2.0.4p01-13 | No fix listed |
| debian/otrs2(Debian:11) | = 2.0.4p01-14 | No fix listed |
| debian/otrs2(Debian:11) | = 2.0.4p01-14.1 | No fix listed |
| debian/otrs2(Debian:11) | = 2.0.4p01-15 | No fix listed |
| debian/otrs2(Debian:11) | = 2.0.4p01-16 | No fix listed |
| debian/otrs2(Debian:11) | = 2.0.4p01-17 | No fix listed |
| debian/otrs2(Debian:11) | = 2.0.4p01-18 | No fix listed |
| debian/otrs2(Debian:11) | = 2.0.4p01-6 | No fix listed |
| debian/otrs2(Debian:11) | = 2.0.4p01-7 | No fix listed |
| debian/otrs2(Debian:11) | = 2.0.4p01-8 | No fix listed |
| debian/otrs2(Debian:11) | = 2.0.4p01-9 | No fix listed |
| debian/otrs2(Debian:11) | = 2.0.99beta1-1 | No fix listed |
| debian/otrs2(Debian:11) | = 2.0.99beta1-2 | No fix listed |
| debian/otrs2(Debian:11) | = 2.1.1-1 | No fix listed |
| debian/otrs2(Debian:11) | = 2.1.3-1 | No fix listed |
| debian/otrs2(Debian:11) | = 2.1.4-1 | No fix listed |
| debian/otrs2(Debian:11) | = 2.1.4-2 | No fix listed |
| debian/otrs2(Debian:11) | = 2.1.5-1 | No fix listed |
| debian/otrs2(Debian:11) | = 2.1.5-2 | No fix listed |
| debian/otrs2(Debian:11) | = 2.1.5-3 | No fix listed |
| debian/otrs2(Debian:11) | = 2.1.6-1 | No fix listed |
Show 175 more
| Product | Affected versions | Fixed in |
|---|---|---|
| debian/otrs2(Debian:11) | = 2.1.7-1 | No fix listed |
| debian/otrs2(Debian:11) | = 2.1.7-2 | No fix listed |
| debian/otrs2(Debian:11) | = 2.2.0~beta2-1 | No fix listed |
| debian/otrs2(Debian:11) | = 2.2.0~beta3-1 | No fix listed |
| debian/otrs2(Debian:11) | = 2.2.1-1 | No fix listed |
| debian/otrs2(Debian:11) | = 2.2.2-1 | No fix listed |
| debian/otrs2(Debian:11) | = 2.2.3-1 | No fix listed |
| debian/otrs2(Debian:11) | = 2.2.4-1 | No fix listed |
| debian/otrs2(Debian:11) | = 2.2.5-1 | No fix listed |
| debian/otrs2(Debian:11) | = 2.2.5-2 | No fix listed |
| debian/otrs2(Debian:11) | = 2.2.6-1 | No fix listed |
| debian/otrs2(Debian:11) | = 2.2.7-1 | No fix listed |
| debian/otrs2(Debian:11) | = 2.2.7-2 | No fix listed |
| debian/otrs2(Debian:11) | = 2.2.7-2lenny1 | No fix listed |
| debian/otrs2(Debian:11) | = 2.2.7-2lenny2 | No fix listed |
| debian/otrs2(Debian:11) | = 2.2.7-2lenny3 | No fix listed |
| debian/otrs2(Debian:11) | = 2.2.7-3 | No fix listed |
| debian/otrs2(Debian:11) | = 2.3.2-1 | No fix listed |
| debian/otrs2(Debian:11) | = 2.3.2-2 | No fix listed |
| debian/otrs2(Debian:11) | = 2.3.3-1 | No fix listed |
| debian/otrs2(Debian:11) | = 2.3.4-1 | No fix listed |
| debian/otrs2(Debian:11) | = 2.3.4-2 | No fix listed |
| debian/otrs2(Debian:11) | = 2.3.4-3 | No fix listed |
| debian/otrs2(Debian:11) | = 2.3.4-4 | No fix listed |
| debian/otrs2(Debian:11) | = 2.3.4-5 | No fix listed |
| debian/otrs2(Debian:11) | = 2.3.4-6 | No fix listed |
| debian/otrs2(Debian:11) | = 2.3.4-7 | No fix listed |
| debian/otrs2(Debian:11) | = 2.4.10+dfsg1-1 | No fix listed |
| debian/otrs2(Debian:11) | = 2.4.10+dfsg1-2 | No fix listed |
| debian/otrs2(Debian:11) | = 2.4.10+dfsg1-3 | No fix listed |
| debian/otrs2(Debian:11) | = 2.4.5-1 | No fix listed |
| debian/otrs2(Debian:11) | = 2.4.5-2 | No fix listed |
| debian/otrs2(Debian:11) | = 2.4.5-3 | No fix listed |
| debian/otrs2(Debian:11) | = 2.4.5-4 | No fix listed |
| debian/otrs2(Debian:11) | = 2.4.5-5 | No fix listed |
| debian/otrs2(Debian:11) | = 2.4.6-1 | No fix listed |
| debian/otrs2(Debian:11) | = 2.4.6-2 | No fix listed |
| debian/otrs2(Debian:11) | = 2.4.7+dfsg1-1 | No fix listed |
| debian/otrs2(Debian:11) | = 2.4.7-1 | No fix listed |
| debian/otrs2(Debian:11) | = 2.4.7-2 | No fix listed |
| debian/otrs2(Debian:11) | = 2.4.7-3 | No fix listed |
| debian/otrs2(Debian:11) | = 2.4.7-4 | No fix listed |
| debian/otrs2(Debian:11) | = 2.4.7-5 | No fix listed |
| debian/otrs2(Debian:11) | = 2.4.7-6 | No fix listed |
| debian/otrs2(Debian:11) | = 2.4.8+dfsg1-1 | No fix listed |
| debian/otrs2(Debian:11) | = 2.4.9+dfsg1-1 | No fix listed |
| debian/otrs2(Debian:11) | = 2.4.9+dfsg1-2 | No fix listed |
| debian/otrs2(Debian:11) | = 2.4.9+dfsg1-3 | No fix listed |
| debian/otrs2(Debian:11) | = 2.4.9+dfsg1-3+squeeze1 | No fix listed |
| debian/otrs2(Debian:11) | = 2.4.9+dfsg1-3+squeeze3 | No fix listed |
| debian/otrs2(Debian:11) | = 2.4.9+dfsg1-3+squeeze4 | No fix listed |
| debian/otrs2(Debian:11) | = 2.4.9+dfsg1-3+squeeze5 | No fix listed |
| debian/otrs2(Debian:11) | = 2.4.9+dfsg1-4 | No fix listed |
| debian/otrs2(Debian:11) | = 2.4.9+dfsg1-5 | No fix listed |
| debian/otrs2(Debian:11) | = 3.0.10+dfsg1-1 | No fix listed |
| debian/otrs2(Debian:11) | = 3.0.10+dfsg1-2 | No fix listed |
| debian/otrs2(Debian:11) | = 3.0.11+dfsg1-1 | No fix listed |
| debian/otrs2(Debian:11) | = 3.0.8+dfsg1-1 | No fix listed |
| debian/otrs2(Debian:11) | = 3.0.9+dfsg1-1 | No fix listed |
| debian/otrs2(Debian:11) | = 3.1.0~beta4+dfsg1-1 | No fix listed |
| debian/otrs2(Debian:11) | = 3.1.0~beta5+dfsg1-1 | No fix listed |
| debian/otrs2(Debian:11) | = 3.1.0~rc1+dfsg1-1 | No fix listed |
| debian/otrs2(Debian:11) | = 3.1.1+dfsg1-1 | No fix listed |
| debian/otrs2(Debian:11) | = 3.1.1+dfsg1-2 | No fix listed |
| debian/otrs2(Debian:11) | = 3.1.10+dfsg1-1 | No fix listed |
| debian/otrs2(Debian:11) | = 3.1.11+dfsg1-1 | No fix listed |
| debian/otrs2(Debian:11) | = 3.1.12+dfsg1-1 | No fix listed |
| debian/otrs2(Debian:11) | = 3.1.12+dfsg1-2 | No fix listed |
| debian/otrs2(Debian:11) | = 3.1.12+dfsg1-3 | No fix listed |
| debian/otrs2(Debian:11) | = 3.1.2+dfsg1-1 | No fix listed |
| debian/otrs2(Debian:11) | = 3.1.2+dfsg1-2 | No fix listed |
| debian/otrs2(Debian:11) | = 3.1.2+dfsg1-3 | No fix listed |
| debian/otrs2(Debian:11) | = 3.1.3+dfsg1-1 | No fix listed |
| debian/otrs2(Debian:11) | = 3.1.3+dfsg1-2 | No fix listed |
| debian/otrs2(Debian:11) | = 3.1.4+dfsg1-1 | No fix listed |
| debian/otrs2(Debian:11) | = 3.1.5+dfsg1-1 | No fix listed |
| debian/otrs2(Debian:11) | = 3.1.5+dfsg1-2 | No fix listed |
| debian/otrs2(Debian:11) | = 3.1.5+dfsg1-3 | No fix listed |
| debian/otrs2(Debian:11) | = 3.1.6+dfsg1-1 | No fix listed |
| debian/otrs2(Debian:11) | = 3.1.7+dfsg1-1 | No fix listed |
| debian/otrs2(Debian:11) | = 3.1.7+dfsg1-2 | No fix listed |
| debian/otrs2(Debian:11) | = 3.1.7+dfsg1-3 | No fix listed |
| debian/otrs2(Debian:11) | = 3.1.7+dfsg1-4 | No fix listed |
| debian/otrs2(Debian:11) | = 3.1.7+dfsg1-5 | No fix listed |
| debian/otrs2(Debian:11) | = 3.1.7+dfsg1-6 | No fix listed |
| debian/otrs2(Debian:11) | = 3.1.7+dfsg1-7 | No fix listed |
| debian/otrs2(Debian:11) | = 3.1.7+dfsg1-8 | No fix listed |
| debian/otrs2(Debian:11) | = 3.1.8+dfsg1-1 | No fix listed |
| debian/otrs2(Debian:11) | = 3.1.9+dfsg1-1 | No fix listed |
| debian/otrs2(Debian:11) | = 3.2.1+dfsg1-1 | No fix listed |
| debian/otrs2(Debian:11) | = 3.2.10-1 | No fix listed |
| debian/otrs2(Debian:11) | = 3.2.10-2 | No fix listed |
| debian/otrs2(Debian:11) | = 3.2.11-1 | No fix listed |
| debian/otrs2(Debian:11) | = 3.2.11-1~bpo70+1 | No fix listed |
| debian/otrs2(Debian:11) | = 3.2.12-1 | No fix listed |
| debian/otrs2(Debian:11) | = 3.2.2+dfsg1-1 | No fix listed |
| debian/otrs2(Debian:11) | = 3.2.3+dfsg1-1 | No fix listed |
| debian/otrs2(Debian:11) | = 3.2.4-1 | No fix listed |
| debian/otrs2(Debian:11) | = 3.2.5-1 | No fix listed |
| debian/otrs2(Debian:11) | = 3.2.6-1 | No fix listed |
| debian/otrs2(Debian:11) | = 3.2.6-2 | No fix listed |
| debian/otrs2(Debian:11) | = 3.2.7-1 | No fix listed |
| debian/otrs2(Debian:11) | = 3.2.7-2 | No fix listed |
| debian/otrs2(Debian:11) | = 3.2.8-1 | No fix listed |
| debian/otrs2(Debian:11) | = 3.2.9-1 | No fix listed |
| debian/otrs2(Debian:11) | = 3.2.9-2 | No fix listed |
| debian/otrs2(Debian:11) | = 3.3.1-1 | No fix listed |
| debian/otrs2(Debian:11) | = 3.3.10-1 | No fix listed |
| debian/otrs2(Debian:11) | = 3.3.11-1 | No fix listed |
| debian/otrs2(Debian:11) | = 3.3.18-1~deb7u1 | No fix listed |
| debian/otrs2(Debian:11) | = 3.3.18-1~deb7u2 | No fix listed |
| debian/otrs2(Debian:11) | = 3.3.18-1~deb7u3 | No fix listed |
| debian/otrs2(Debian:11) | = 3.3.2-1 | No fix listed |
| debian/otrs2(Debian:11) | = 3.3.3-1 | No fix listed |
| debian/otrs2(Debian:11) | = 3.3.3-2 | No fix listed |
| debian/otrs2(Debian:11) | = 3.3.3-3 | No fix listed |
| debian/otrs2(Debian:11) | = 3.3.4-1 | No fix listed |
| debian/otrs2(Debian:11) | = 3.3.5-1 | No fix listed |
| debian/otrs2(Debian:11) | = 3.3.6-1 | No fix listed |
| debian/otrs2(Debian:11) | = 3.3.7-1 | No fix listed |
| debian/otrs2(Debian:11) | = 3.3.7-2 | No fix listed |
| debian/otrs2(Debian:11) | = 3.3.8-1 | No fix listed |
| debian/otrs2(Debian:11) | = 3.3.9-1 | No fix listed |
| debian/otrs2(Debian:11) | = 3.3.9-2 | No fix listed |
| debian/otrs2(Debian:11) | = 3.3.9-3 | No fix listed |
| debian/otrs2(Debian:11) | = 3.3.9-3~bpo70+1 | No fix listed |
| debian/otrs2(Debian:11) | = 4.0.10-1 | No fix listed |
| debian/otrs2(Debian:11) | = 4.0.11-1 | No fix listed |
| debian/otrs2(Debian:11) | = 4.0.12-1 | No fix listed |
| debian/otrs2(Debian:11) | = 4.0.13-1 | No fix listed |
| debian/otrs2(Debian:11) | = 4.0.13-1~bpo8+1 | No fix listed |
| debian/otrs2(Debian:11) | = 4.0.5-1 | No fix listed |
| debian/otrs2(Debian:11) | = 4.0.5-2 | No fix listed |
| debian/otrs2(Debian:11) | = 4.0.6-1 | No fix listed |
| debian/otrs2(Debian:11) | = 4.0.7-1 | No fix listed |
| debian/otrs2(Debian:11) | = 4.0.7-2 | No fix listed |
| debian/otrs2(Debian:11) | = 4.0.8-1 | No fix listed |
| debian/otrs2(Debian:11) | = 4.0.9-1 | No fix listed |
| debian/otrs2(Debian:11) | = 5.0.1-1 | No fix listed |
| debian/otrs2(Debian:11) | = 5.0.1-2 | No fix listed |
| debian/otrs2(Debian:11) | = 5.0.10-1 | No fix listed |
| debian/otrs2(Debian:11) | = 5.0.10-1~bpo8+1 | No fix listed |
| debian/otrs2(Debian:11) | = 5.0.11-1 | No fix listed |
| debian/otrs2(Debian:11) | = 5.0.12-1 | No fix listed |
| debian/otrs2(Debian:11) | = 5.0.13-1 | No fix listed |
| debian/otrs2(Debian:11) | = 5.0.13-1~bpo8+1 | No fix listed |
| debian/otrs2(Debian:11) | = 5.0.13-2 | No fix listed |
| debian/otrs2(Debian:11) | = 5.0.14-1 | No fix listed |
| debian/otrs2(Debian:11) | = 5.0.14-1~bpo8+1 | No fix listed |
| debian/otrs2(Debian:11) | = 5.0.15-1 | No fix listed |
| debian/otrs2(Debian:11) | = 5.0.16-1 | No fix listed |
| debian/otrs2(Debian:11) | = 5.0.16-1~bpo8+1 | No fix listed |
| debian/otrs2(Debian:11) | = 5.0.17-1 | No fix listed |
| debian/otrs2(Debian:11) | = 5.0.18-1 | No fix listed |
| debian/otrs2(Debian:11) | = 5.0.19-1 | No fix listed |
| debian/otrs2(Debian:11) | = 5.0.2-1 | No fix listed |
| debian/otrs2(Debian:11) | = 5.0.20-1 | No fix listed |
| debian/otrs2(Debian:11) | = 5.0.21-1 | No fix listed |
| debian/otrs2(Debian:11) | = 5.0.21-1~bpo9+1 | No fix listed |
| debian/otrs2(Debian:11) | = 5.0.22-1 | No fix listed |
| debian/otrs2(Debian:11) | = 5.0.23-1 | No fix listed |
| debian/otrs2(Debian:11) | = 5.0.23-1~bpo9+1 | No fix listed |
| debian/otrs2(Debian:11) | = 5.0.24-1 | No fix listed |
| debian/otrs2(Debian:11) | = 5.0.24-1~bpo9+1 | No fix listed |
| debian/otrs2(Debian:11) | = 5.0.3-1 | No fix listed |
| debian/otrs2(Debian:11) | = 5.0.5-1 | No fix listed |
| debian/otrs2(Debian:11) | = 5.0.6-1 | No fix listed |
| debian/otrs2(Debian:11) | = 5.0.6-1~bpo8+1 | No fix listed |
| debian/otrs2(Debian:11) | = 5.0.7-1 | No fix listed |
| debian/otrs2(Debian:11) | = 5.0.8+dfsg1-1 | No fix listed |
| debian/otrs2(Debian:11) | = 5.0.8-1 | No fix listed |
| debian/otrs2(Debian:11) | = 5.0.8-1~bpo8+1 | No fix listed |
| debian/otrs2(Debian:11) | = 5.0.9+dfsg1-1 | No fix listed |
| debian/otrs2(Debian:11) | = 5.0.9+repack1-1 | No fix listed |
| debian/otrs2(Debian:11) | = 6.0.1-1 | No fix listed |
References
- security-tracker.debian.org vendor-advisory
- community.otrs.com patch vendor-advisory
- github.com patch
- github.com patch
- github.com patch
- [debian-lts-announce] 20180926 [SECURITY] [DLA 1521-1] otrs2 security update mailing-list third-party-advisory
- DSA-4317 third-party-advisory vendor-advisory